Job Description

About Tait Communications Tait Communications is a global leader in critical communications, providing innovative solutions for public safety, utilities, transportation, and industrial sectors. With a strong global presence and a commitment to customer-centric design, Tait develops cutting-edge LMR, DMR, LTE, and software solutions that empower organizations to perform at their best in mission-critical environments. Role Focus This role will be based in the Americas (TAM region) and is dedicated to gathering mission-critical customer insights that directly support Tait's strategic goals. The UX Researcher will lead both primary and secondary research efforts focused on understanding the needs of Distributors, Dealerships, and Direct Customers worldwide. This insight will support the development and optimisation of new and existing products, services, and solutions. The role will work across the CRO, Sales, Marketing, Product Management, and Services teams, ensuring that the voice of the customer informs decision-making across the business. Position Overview We are seeking a talented and driven UX Researcher to join our growing Customer Experience (CX) team within the Marketing team. The UX Researcher will play a key role in understanding customer needs and behaviours to inform the design and development of products, services, and customer experiences. You will work closely with the CX Manager, the Voice of Customer (VoC) program, the Validation team, and cross-functional business and technology teams to ensure that customer insights drive innovation and business success. Key Responsibilities User Research & Insights Conduct qualitative and quantitative user research to understand customer needs, pain points, and behaviour across global markets. Plan and execute user interviews, focus groups, field studies, and surveys to gather insights. Analyse customer feedback and data from the Voice of Customer (VoC) program to identify patterns and opportunities. Develop detailed customer personas, journey maps, and experience reports to inform design and strategy. Product and Service Validation Collaborate with the Validation team to design and run usability testing for new and existing products and services. Provide actionable recommendations to the Product, Services, Support, Sales, Engineering, and Technology teams based on research findings. Test and validate project prototypes, wireframes, and product interfaces to enhance user experience. Business and Technology Alignment Work closely with business and technology teams to integrate customer insights into product development, support, services and business strategy. Translate customer needs into clear requirements for Product Owners, Project Lead and Engineers. Support the development of hybrid communication models (e.g., LMR/DMR + LTE/5G) and software platforms with user-centered design principles. Stakeholder Collaboration and Reporting Present research findings and insights to senior stakeholders and global teams. Act as a customer advocate within the business, ensuring the customer voice is represented in decision-making. Support the CX Manager and CMO in developing and implementing customer experience strategies aligned with global business goals. Key Requirements Bachelor's degree in UX Design, Human-Computer Interaction (HCI), Psychology, or a related field. 3+ years of experience in user research, UX design, or a similar role. Proven experience conducting both qualitative and quantitative user research. Strong analytical skills with the ability to translate data into actionable insights. Experience working with cross-functional teams (Marketing, Product, Engineering, Technology). Knowledge of usability testing tools, research methodologies, and design processes. Excellent communication and presentation skills. Experience in the communications, technology, or critical industries (preferred). Personality Attributes Naturally curious and always asking thoughtful questions to uncover deeper insights. Comfortable working across diverse knowledge domains and personality types. Strong interpersonal and communication skills, able to build rapport with stakeholders from different cultural and professional backgrounds. Self-motivated with a growth mindset, hungry to learn and continuously improve. Highly disciplined in documenting insights, observations, and research outcomes. Empathetic, open-minded, and committed to understanding and representing the user perspective. Why Join Tait Communications? Work with a global team driving innovation in critical communications. Opportunity to make a direct impact on product development and customer experience. Be part of a customer-centric culture focused on improving customer outcomes. Competitive salary, professional development, and career growth opportunities. Tait North America

Job Tags

Similar Jobs