Job Description

Established in 2008, No Regrets now has twelve studios across the UK with the clear vision to connect tattoo collectors with artists. Creating a unique collaboration through the journey from inspiration and design to tattoo; connection is at the centre of what we believe leads to great artwork on the skin.

We are now opening our first US location in Miami and are looking for a Studio & Sales Manager to lead the team and launch of our new site. The role will require the candidate to have excellent sales experience, empathetic communication skills, with strong operational and managerial experience.

The ideal candidate will be based in the Miami area (or within a commutable distance) in order to work within the studio.

An interest in tattoos is important, we are a company of creatives. This role is not a tattoo apprenticeship, nor will it lead to one.

The Job:

• Manage the studio operationally, ensuring it runs efficiently and smoothly. Budgets are adhered to and stock is appropriately managed.
• Line manage team, ensuring productivity and delegating where appropriate.
• Understand and deliver on KPI’s working to achieve and exceed the goals of the business.
• Dealing with sales enquiries, through telephone, email and face-to-face. Walk in conversion is an essential part of the business.
• Supporting the sales team to increase income in line with studio targets. This includes arranging consultations and customer bookings, lead qualifying from various marketing platforms and proactively offering additional products and services to cross-sell when needed.
• A good understanding of repeat custom value, and recommendation value.
• Building good relationships with the artists, understanding the different styles and preferences of each artist to match them perfectly with each client.
• Working proactively within all aspects of the role, showing care and attention to detail with every task. Understand processes and be able to cover Front of House when required by the business.

An understanding of the tattoo process and being able to advise clients proactively is essential to this role

About You:

• An interest in tattoos and new innovations within the industry is essential.
• An understanding of the Tattoo process from enquiry through to aftercare, is also desirable.
• Self-starter with a proactive approach to understanding a growing business.
• Previous sales/management experience of at least 4 years is required. The studio works to revenue targets and there is an opportunity to earn a great bonus based on these targets.
• Excellent communication skills, whether in person, over the phone or via email. You will often be translating a clients’ vision to the artist and vice versa, so the ability to relate to people on multiple levels is essential.
• You will need to be personable and confident around new people, as you will be meeting new clients frequently.

Competitive basic salary plus bonus

No Cold Calling – you are actually speaking to people who are interested in our services

Additional pay:

• Bonus scheme

Benefits:

• Casual dress
• Company events
• Employee discount
• Job Types: Full-time, Permanent
• Tuesday - Saturday

Experience:

• Sales: 4 years (required)

Work Location: In person

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