Job Description
We are seeking a Senior Personal Lines Customer Service Representative (CSR) to join our team with the primary focus being personal lines. In this role, you will provide exceptional customer service to policyholders by assisting with inquiries, policy changes, billing questions, and coverage explanations. The ideal candidate has strong communication skills, attention to detail, and a passion for helping clients understand their insurance options.
BenefitsAnnual Base Salary Based on Experience
Paid Time Off (PTO)
Work from Home
Life Insurance
Disability Insurance
Career Growth Opportunities
Retirement Plan
Hands on Training
Mon-Fri Schedule
ResponsibilitiesKey Responsibilities:
Provide outstanding customer service by handling inbound and outbound calls, emails, and in-person inquiries.
Assist clients with policy changes, endorsements, renewals, and cancellations.
Explain coverage options, policy details, and billing processes to clients in a clear and professional manner.
Process payments, issue certificates of insurance, and provide required documentation.
Work closely with agents and underwriters to ensure client needs are met efficiently.
Maintain accurate and up-to-date client records in the agency management system.
Assist in identifying client needs and cross-selling additional personal lines products when appropriate.
Stay informed about industry changes, carrier guidelines, and regulatory compliance.
RequirementsRequired: High school diploma or equivalent; some college preferred. Property and Casualty Insurance License, 5 years experience in the insurance industry
Preferred: Life & Health insurance license
Strong verbal and written communication skills.
Ability to multi-task, prioritize, and manage time effectively.
Proficiency in Microsoft Office (Word, Excel, Outlook), Google (docs, drive, sheets, forms) and agency management systems.
Detail-oriented with excellent problem-solving skills.
Positive attitude and ability to work well in a team environment.
...Job Description About the role: As a recruiter for TQL, you will own the entire candidate search process while managing the needs of your dedicated on-site hiring manager. Our Recruiting team is responsible for finding sales talent nationwide. We pride ourselves...
A K-12 school in Keene, NH is seeking a professional with Spanish language skills for a contract position lasting the full school year. This opportunity is ideal for candidates comfortable working in a dynamic educational environment supporting students from kindergarten...
...and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the...
...patients who struggle with eating disorders, mood and anxiety and trauma-related disorders.How youll serve our patientsThe Practice Manager contributes to the fulfillment of the ERC Pathlight's Mission by planning, designing, implementing and maintaining programs, policies...
...Our client is seeking a Director of Data Architecture and Analytics in Colorado Springs, CO for an exciting contract to... ...for use in data-driven decision-making. Confers with the Chief Information Technology Officer and other members of IT leadership to develop enterprise...