We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com
What you will be doing:
As a CRM Technical Architect for the U.S. Region, you will drive target state architectures for CRM capabilities. In alignment with Enterprise level standards, you will formulate a comprehensive CRM architecture strategy and execute against it. You will interface with stakeholders to understand business objectives, then design & build solutions, whether internal or external. You will stay ahead of changing technologies and demonstrate experience with clean interfaces and successful user journeys. This role requires key hard and soft skills.
Define, socialize, implement, and maintain Sales technical architecture
Collaborate directly with stakeholders, end-users, Product Owners, Business Analysts, and functional partners – Data, Information Security, Identity Management, Compliance, Legal, and Risk to design and develop complete capabilities and integrations
Decipher existing software systems and platforms and hook in applications to applicable data sources
Create better ways of solving technical problems and not be afraid of challenging the status quo
Excellent communication, presentation, and negotiation skills needed to facilitate brainstorming sessions, build consensus, and shepherd solutions through governance forums
Develop proofs of concept (POC) as needed to evaluate product and technical strategies
Own Design Facilitation Guides (DFG) for technical solutions
Participate in the full software development life cycle from design to production solutioning
How you will succeed
Leveraging Technology – Become a technology expert. Leverage Salesforce out of the box functionality and identify appropriate opportunities to customize. Collaborate with other product teams to integrate data and functionality to progress the organizations strategic direction.
Team Participation – Actively engage with technical, product and business teams. Collaborate with appropriate technology partners to implement solutions to complex problems.
Project Delivery – Execute Agile Scrum practices to deliver high quality, on-time changes to the Salesforce FSC and Marketing Cloud products. Participate in the end-to-end development cycle maintaining compliance to policies, procedures, and standards.
Who you are
You embrace and advocate for change. You continuously evolve your thinking and the way you work to deliver your best.
You're motivated by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.
You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.
You’re goal-oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
Values matter to you . You bring your real self to work and you live our values - trust, teamwork, and accountability.
Professional Experience
BS/BA degree or equivalent experience
3+ years of experience as an architect or lead on Salesforce – Financial Services (FSC) & Marketing Cloud
5+ years of application development experience on Salesforce – Financial Services (FSC) & Marketing Cloud
Deep experience/knowledge from design to testing of enterprise-wide distributed systems including knowledge of traditional and modern technologies (Web Services, MQ, Kafka, REST, EBSs, API Gateways, etc.)
Significant automation experience for minimizing manual processes
Proficiency in the Salesforce technology stack, including Apex, Aura/Web Components, Platform Events, API, CPQ, Tableau CRM, Marketing Cloud, and the FSC data model
Deep experience analyzing problems and opportunities, then recommending appropriate technology solutions
Solid understanding of cloud technologies, tools, techniques for availability, scalability, and resiliency
Expert communications with c-suite and key technical partners for risk assessment and architecture approvals
Able to document and tell a ‘story’ for a technical recommendation from a framework to a features.
Certifications preferred among:
Salesforce Certified Application Architect
Salesforce Certified Data Architect
Salesforce Certified Platform Developer.
Salesforce Certified Sharing and Visibility Designer
Salesforce Certified Platform App Builder
Salesforce Certified Administrator
California residents — your privacy rights regarding your actual or prospective employment
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit .
Job Location
IL-70 W Madison St, 10th FlEmployment Type
RegularWeekly Hours
40Skills
Analytical Thinking, Business Requirements, Data Architecture, Data Management, IT Architecture, Project Resource Management, Salesforce.com, Technical Leadership, Work CollaborativelyAt CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.
Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us. #J-18808-Ljbffr