Job Description
Job Description
Job Description
Salary:
Reports To: Executive Vice President
Supervises: Nursing Managers, Clinical Operations Coordinator
Location: Caroline Street Clinic, Cathedral Clinic, Reed Clinic, PSH Sites
Overview
The Manager of Integrated Care provides strategic and operational leadership to ensure effective, patient-centered care delivery across all Healthcare for the Homeless Houston (HHH) clinic sites. This role maintains a focus on aligning clinical workflows, access strategies, and administrative systems to support integrated care. The Manager ensures clinical operations are efficient, compliant, and mission-driven by overseeing scheduling infrastructure, interdisciplinary communication, front-end procedures, and continuous improvement efforts.
This role is a critical connector between direct care teams and broader administrative departments (IT, finance, quality, programs), translating strategic goals into seamless clinic operations that promote health equity and operational excellence.
Duties and Responsibilities
Strategic Clinic Operations Oversight
- Lead operational planning and coordination across all HHH clinic sites, ensuring consistency, efficiency, and integration of care delivery systems.
- Collaborate with the Chief Medical Officer (CMO), Nurse Managers, and site leadership to ensure clinic schedules, workflows, and staffing align with patient access goals.
- Develop and monitor key performance indicators (KPIs), including patient no-shows, visit volumes, scheduling efficiency, and wait times.
- Analyze data trends to inform operational decisions and support strategic planning.
- Lead clinic readiness for emergencies, facility improvements, and cross-site consistency.
Patient Access and Experience
- Implement and monitor initiatives to improve patient experience, including real-time feedback systems and service recovery processes.
- Serve as the organizational lead on patient flow design, check-in/check-out systems, and front desk staffing structures.
- Supports managers in operationalizing clinical protocols, staffing workflows, and interdisciplinary care coordination across both clinic and supportive housing settings.
Revenue Cycle and Compliance Support
- Partner with the billing and finance departments to ensure registration, insurance verification, and eligibility screening workflows support accurate and timely documentation for reimbursement.
- Identify systemic issues that contribute to claim denials or delays and work across teams to implement solutions, working with billing, finance and providers to troubleshoot
- Ensure compliance with HIPAA, HRSA, and other applicable regulatory requirements related to patient access and documentation.
Health Information and Medical Records Oversight
- Supervise medical records and documentation workflows, including incoming and outgoing records requests, subpoenas, and chart releases.
- Ensure all requests are processed in a timely, compliant, and customer-friendly manner.
- Coordinate with admin and compliance teams to maintain secure, efficient document retention systems.
Leadership and Staff Development
- Supervise and support Nurse Managers, fostering a culture of communication, accountability, and service excellence.
- Collaborate with HR and clinical leadership to implement staff onboarding, performance reviews, and professional development plans.
- Address performance issues and coach staff toward individual and team success.
- Build cross-training structures and succession plans for key operational roles.
- Oversee annual staff training for clinical-based teams, work with nursing leadership to ensure all job-specific training is appropriately administered.
Cross-Department Collaboration
- Act as a liaison between clinic operations and departments such as IT, finance, compliance, and programs to ensure coordination of initiatives and resolve system-level issues.
- Participate in quality improvement and accreditation readiness efforts as a clinical operations leader.
Support HHH Mission
- Demonstrates a commitment to HHHs mission of promoting health, hope, and dignity for individuals experiencing homelessness through equitable and compassionate care.
- Upholds trauma-informed, culturally responsive, and patient-centered principles in all interactions, contributing to an inclusive and supportive environment for patients and team members.
- Actively contributes to a culture of collaboration, accountability, and innovation in service of our goal to eliminate health disparities and advance systems-level change.
Minimum Qualifications
- Bachelors degree in Healthcare Administration, Public Health, Nursing, Business, or related field
- At least 7 years of experience in clinic operations or healthcare administration, including 3+ years in a supervisory or management role
- Demonstrated success managing multi-site or multi-team healthcare operations
- Experience implementing or optimizing EHR systems (Epic preferred) and operational workflows
- Strong understanding of scheduling infrastructure, revenue cycle processes, and patient access strategies
- Excellent leadership, communication, and problem-solving skills
Preferred Qualifications
- Masters degree in Healthcare Administration, Public Health, Business, or related field
- Prior experience in a Federally Qualified Health Center (FQHC) or with underserved populations
- Familiarity with HRSA compliance, UDS reporting, FTCA coverage, and trauma-informed care practices
- Experience managing interdisciplinary teams and leading operational change initiatives
- Knowledge of performance improvement methodologies (e.g., Lean, PDSA, Six Sigma)
- HHH values lived experience as an essential form of expertise. Individuals who have experienced homelessness, housing instability, or other barriers to healthcare access are strongly encouraged to apply.
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