Job Description

Job Description

Job Description

Tenacious Solutions, LLC is seeking a Service Designer to assist a federal client in the DC Metropolitan area for a part time, short-term 1099 contract.

No third-party Recruiters please.

 

Primary job duties and responsibilities may include, but are not limited to the following:

• Identify pain points in both frontstage and backstage processes and props.
• Craft innovative approaches to improving service delivery.
• Foster the support and continued use of service design and customer experience methodologies.
• Visualize current and future state service delivery through service blueprints.
• Facilitate the ideation of service improvements.
• Participate in rapid prototyping and pilots of design concepts together with customers.
• Collaborate in the development of service design success stories, case studies, and demos.
• Craft scalable service design resources and templates.
• Facilitate service design training sessions with customers and teammates.

 

The ideal candidate will have:

• 7+ years of combined professional service design, CX, and/or UX experience.
• Demonstrated ability to deliver across all phases of service design.
• Experience collaborating with UX/ UI designers and technical teams for high-fidelity prototyping, piloting, and implementation efforts.
• Excellent communication and customer service skills.
• Experience establishing and maintaining rapid customer feedback loops to inform design at critical stages.
• Results-oriented problem solver with high standards for quality, accuracy, attention to detail, and overall excellence.
• Experience managing multiple projects simultaneously.
• The ability to obtain a US Public Trust Clearance. An active Public Trust clearance is preferred.

Company Description

Tenacious Solutions, LLC is an 8(a) certified small business interested in taking on the toughest challenges and producing long-lasting, quality results. Our goal is to support federal clients by providing top-notch quality professionals.

We have a strong belief that our employees are our greatest asset, and we treat them as such. In addition to offering a competitive salary we also offer:
•\thealth insurance
•\tdental insurance
•\tvision insurance
•\t401(k) program with matching
•\t3 weeks paid time off
•\tpaid federal holidays
•\temployee referral bonuses
•\tpaid maternity/paternity leave

Tenacious Solutions, LLC is an Equal Opportunity Employer, and we value workplace diversity. We invite resumes from all interested parties and consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, sexual preference, personal appearance, family responsibility, the presence of a non-job-related medical condition or physical disability, political affiliation, veteran status, or any other legally protected status.

Company Description

Tenacious Solutions, LLC is an 8(a) certified small business interested in taking on the toughest challenges and producing long-lasting, quality results. Our goal is to support federal clients by providing top-notch quality professionals. \r\n\r\nWe have a strong belief that our employees are our greatest asset, and we treat them as such. In addition to offering a competitive salary we also offer: \r\n•\thealth insurance\r\n•\tdental insurance\r\n•\tvision insurance \r\n•\t401(k) program with matching\r\n•\t3 weeks paid time off\r\n•\tpaid federal holidays\r\n•\temployee referral bonuses \r\n•\tpaid maternity/paternity leave \r\n\r\nTenacious Solutions, LLC is an Equal Opportunity Employer, and we value workplace diversity. We invite resumes from all interested parties and consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, sexual preference, personal appearance, family responsibility, the presence of a non-job-related medical condition or physical disability, political affiliation, veteran status, or any other legally protected status.

Job Tags

Holiday work, Part time, Fixed term contract,

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