Job Description

We are seeking a dynamic and innovative Ocean Export Coordinator . This key position will be based in our Corporate (HQ) office located in Los Angeles, CA reporting to the Operations Manager. The Ocean Export Coordinator will be responsible for the daily management of Ocean Export service activities. To receive and process all cargo on a daily basis, including overseas communication and customer service as needed with a focus on Export Compliance. Work closely with Steam Ship Lines to secure movement of cargo efficiently to meet client’s expectations. The Ocean Export Coordinator is responsible for preparing files, distributing documents, cargo tracking, billing and collecting funds while meeting or exceeding customer expectations.

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PRIMARY DUTIES & RESPONSIBILITIES

• Prepare, control, and distribute all required export documents to relevant parties including carriers, consignees, and suppliers.
• Ensure documentation accuracy and compliance with international shipping standards.
• Adhere to all applicable export regulations and internal company procedures.
• Ensure shipments meet compliance and regulatory requirements at all stages.
• Generate accurate and timely invoices for clients in accordance with contractual terms and service agreements.
• Follow and maintain up-to-date customer-specific Standard Operating Procedures (SOPs).
• Ensure all processes align with client expectations and service level agreements.
• Meet or exceed Key Performance Indicators (KPIs) as defined by company policies and client requirements.
• Oversee the end-to-end execution of ocean export shipments.
• Collaborate closely with internal stakeholders and customers to ensure smooth operations.
• Serve as the primary point of contact for all shipment-level communication between De Well and carriers, vendors, and other external partners.
• Proactively communicate training and development needs to management.
• Seek opportunities to enhance skills and performance in current and future roles.
• Deliver excellent customer service through proactive communication and effective interpersonal skills.
• Resolve issues promptly and professionally to maintain client satisfaction.
• Utilize the CargoWise system efficiently for shipment processing, documentation, and tracking.
• Maintain accurate data entry and system updates throughout the shipment process.
• Other duties may be assigned by management due to business change or business need

QUALIFICATIONS

Technical

· Windows Operating System - Excel/Outlook

· Advanced computer knowledge/proficiency (Outlook, Microsoft Word, Excel, PowerPoint)

· Cargowise one knowledge – REQUIRED

Business

· Bachelor’s degree in Business, Supply Chain or a related field – PREFERRED

· Minimum of two (2) years’ experience with NVOCC/Freight Forwarding industry – REQUIRED

· Thorough understanding of ocean shipment documentation process, - PLUS

· Possess excellent data entry skills and customer service skills with the ability

· Demonstrated critical thinking, using logic and reasoning to identify strengths, weaknesses, opportunities and risks, and identifying alternative solutions or approaches

· Proven ability to handle confidential information with discretion

· Ability to multi-task and work independently

· Experience with tariff sheets and rate contract

· Possess excellent data entry skills and customer service skills with the ability to grasp extensive knowledge whole dealing with a variety of people

· Demonstrated critical thinking, using logic and reasoning to identify strengths, weaknesses, opportunities and risks, and identifying alternative solutions or approaches

· Proven ability to handle confidential information with discretion

· Ability to multi-task and work independently

· Time Management skills

Human Relations

· Self-motivated, with an ability to self-manage

· Strong interpersonal/communication skills

BENEFITS

· 401(k)

· 401(k) matching

· Dental insurance

· Health insurance

· Paid time off

· Referral program

· Vision insurance

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EXPERIENCE

· Ocean Imports: 2 years (Preferred)

· Logistics Customer Service: 2 years (Preferred)

· NVOCC: 2 years (Preferred)

· Customer service: 2 years (Preferred)

· Ocean Freight with an NVOCC/Freight Forwarder: 2 years (Preferred)

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LOCATION:

· Headquarters: 5553 Bandini Blvd, Unit A Bell, CA 90201

· Work Location: In person - Monday to Friday

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PHYSICAL REQUIREMENTS:

(The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

· Regularly required to walk, sit and stand for prolonged periods of time.

· Ability to reach with arms and hands; bend, kneel, crouch and/or crawl as well as the ability to see and hear.

· Ability to sit for long periods of time.

· Ability to move about in office and warehouse facilities.

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WORK ENVIRONMENT

(The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

· The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. The noise level in the work environment is typical of that of a warehouse. Incumbent may encounter frequent interruptions throughout the work day.

· The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds.

· The incumbent typically works in an warehouse environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of a warehouse. Incumbent may encounter frequent interruptions throughout the work day.

· The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 40 pounds.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

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ADDITIONAL KNOWLEDGE, SKILLS, ABLITIES, AND PERSONAL ATTRIBUTES

· Ability to communicate effectively with co-workers and management

· Business acumen in supply chain business verticals

· Strong sound knowledge of Human Resources skills

· Demonstrated team player qualities

· Demonstrated ability to communicate effectively at all levels of the organization including the hourly workforce, first line supervision, senior management, as well as vendors.

· Understanding and support of company policies and procedures.

· Ability to read and interpret documents such as contracts, agreements, and procedure manuals as well as speak effectively before groups of customers and employees of the organization.

· Detail oriented and strong organizational skills; solid analytical ability.

· Strong computer knowledge/proficiency (Microsoft Word, Excel, PowerPoint)

· Energetic, with a positive attitude

· Self-confident and willing to take responsibility

· Role models the De Well Values, including the values which underpin how we achieve our goals:

▪ Customer Oriented ▪ Humility ▪ Entrepreneurial culture ▪ Teamwork ▪ Integrity ▪ Innovative ▪ Play to Win

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