Job Description
Job Summary:
“We make magic.” That is our motto at Walt Disney Parks and Resorts. And it permeates everything we do. At Disney, you will help encourage the magic by enabling our teams to push the limits of entertainment and build the never-before-seen!
About The Role and Program
In Guest Operations, the Disney Hospitality Leadership participant will be responsible for the end-to-end Guest experience at ESPN Wide World of Sports and leading 300+ hourly employees all working to support the flow and implementation of various events. Our team directly impacts the Guest experience through interaction in a lively and exhilarating environment with young and professional athletes alike.
The Disney Hospitality Leadership Program is a robust 12-month learning and development opportunity for college seniors, graduate students, and recent graduates to work in a leadership role. Participants will learn from top leaders in the hospitality industry, gain hands-on experience, and participate in Disney leadership classes.
What You will Do
- Partner with cross-functional business unit teams to effectively supervise the overall operation of the ESPN Wide World of Sports Complex.
- Supporting operational efforts including parking, courtesy and equipment carts, park entry, ushers, and crowd control.
- Leading and working sporting events which may include AAU Basketball/Volleyball, ESPN Events Invitational, Varsity Cheer, Tampa Bay Rays Spring Training and runDisney Expos.
- A self-starter who enjoys making day-to-day operational decisions in line with Guest, employees, and financial expectations.
- Able to develop, build and maintain relationships to best communicate and talk to Guests, front-line employees, partners, vendors, leaders, and peers in other lines of business as a point-of-contact for day-to-day operations.
- Empowered to encourage, recognize, monitor performance, coach, and develop front-line employees from different cultures, backgrounds, and styles.
- Strong level of partnership and problem-solving skills.
- Previous experience with Sports Venues and/or Recreational Facilities.
- Ability to lead in a fast-paced environment and prioritize multiple tasks.
- Excellent oral/written communication and interpersonal skills.
- Minimum one year of leadership experience.
- Minimum six months sports and recreation experience.
- Proven knowledge of financial aspects of a sports and recreation operation (budget, revenue, and labor).
- Knowledge of the sports and recreation industry and a passion for delivering an outstanding service experience.
- Demonstrated problem solving and decision-making skills.
- Demonstrated written and organizational skills with attention to detail.
- Shown ability to function effectively in a team environment.
- Proven strong computer proficiency within a Windows environment.
Required Qualifications
- Senior, recent graduate or graduate student pursuing a degree in Sport Management or related field.
- Current valid U.S. driver’s license.
- Operating a company vehicle is required for this role. Candidate must be willing and able to operate a company vehicle under inclement weather, including minimal lightning.
- Ability to be flexible with work schedule, including days, nights, and holidays.
Preferred Qualifications
- Prior or current experience with The Walt Disney Company.
- Demonstrated multilingual skills, particularly Creole, Portuguese, Spanish, and Vietnamese.
Eligibility Requirements & Program Information
- Must be enrolled in a college/university taking at least one class in the semester/quarter (spring/fall) prior to participation in the internship program OR have graduated from college within the past twelve (12) months OR be currently participating in a Disney College Program or Disney Internship
- Must be at least 18 years of age.
- Must possess unrestricted work authorization.
- Must provide full work availability.
- Must be aligned with The Disney Look appearance guidelines.
Program Length: This is a 12- month program. The approximate dates of the program are June 2024 through June 2025. Participants must be fully available for the duration of the internship.
Housing: This program is based in Orlando, FL. We provide limited housing opportunities please go to the American Campus Communities, for more information. click here
Transportation: Must provide own transportation to/from work.
Job Tags
Hourly pay, Holiday work, Internship, Flexible hours, Night shift,