Job Description

Job Description

Job Description

Overview

About Seminole Hard Rock Hotel & Casino Hollywood

Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly.

Responsibilities

Model Marketing Cocktail Server are an élite, experienced group of professionals that have an acute attention to detail, can be flexible and adjust to their surroundings, and are able to have fun and seem carefree in a very fast-paced environment. Moreover, they are responsible for presenting themselves as a positive reflection of the venue while marketing to potential customers at all times. Works in an efficient and professional manner and able to maintain the cleanliness of workstations and equipment. Participates in in-house modeling programs, special events, Banquet service functions, and performs model/presenter tasks at events.

ESSENTIAL JOB FUNCTIONS:

• Model Marketing Cocktail Server is responsible for providing quality guest service while preparing and serving tableside beverages and, on occasion, food and amenities on a timely manner
• Responsible for handling cash and credit card transactions at the Point of Sale system (POS)
• Initiates and engages in conversation with all guests in a professional and friendly manner
• Ability to pour drinks and mix well-balanced cocktails and shots following standard recipes
• Acts as an ambassador of the venue, markets the venue and all products offered to the targeted customer base
• Collects customer information for the venue database, while constantly striving to increase the size of their personal clientele
• Meets marketing requirements established by management, as per the Company's Marketing Requirement Plan
• Prepares all products according to established venue recipes, focusing on proper portion size control
• Exhibits and executes a complete knowledge of the venue’s sequence of service and selling technique
• Provides each customer with a properly itemized bill and secure payment according to established venue procedures
• Works with a sense of urgency to anticipate customer needs and assist other team members when the opportunity arises
• Communicates with management, VIP hosts & service team to rectify any and all customer needs, comments or incidents
• Ensures that assigned area, side station, tables and POS stations are clean and well stocked at all times
• Communicates and works with all support team to ensure inventory is maintained at established par levels
• Adheres to all established policies, procedures and guidelines
• Maintain excellent customer service skills & high service standards in a constantly changing environment

Interacts and entertains guests in professional, cordial, and friendly

Qualifications

• Must be 21 years of age or older
• A minimum of two (2) years of experience in a high volume, service focused restaurant or nightclub
• Previous cocktail serving experience in a high-volume nightclub environment preferred
• Must possess a valid alcohol awareness card and a health department card
• Must be self-motivated, constantly striving to improve skills and knowledge
• Must be fluent in the English language, both written and oral, multilingual skills is a plus
• Previous modeling experience preferred, but not required
• Must have strong knowledge of spirits, wines, champagne and mixed cocktails
• Must be able to mix well-balanced cocktails and shots
• Must be able to operate point of sales systems terminal

Social Media Requirements:

• Must meet social communication standards and requirements in promoting and marketing the venue
• Must use personal social media accounts to market the venue
• Must use the following social media platforms for work: Twitter, Facebook, and Instagram
• Must develop personal clientele list
• Participate and appear in marketing, publicity or media materials
• Must market and promote venue specific events
• Must adheres to all specified marketing requirements and guidelines

ADDITIONAL REQUIREMENTS:

• Must present a professional and pleasant appearance that guests will find appealing and approachable in order to engage in conversation
• Requires the ability to work within a team environment
• Must be able observant and quick to respond to various situations while multitasking
• Cordial relations with co-workers
• Anticipate guest needs
• Provide guests with information and directions
• Adhere to all Standard Operating Procedures
• Maintain all Sequence of Service Standards to achieve 100% compliance and audit scores
• Provide information to guests regarding our venues, menus and pricing
• Recognize and identify regular guests and repeat business, using their name whenever possible
• Maintain line of sight / atmosphere control by circulating through your work area throughout shift

Work Environment:

• May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise
• Must be able to lift and carry a tray, weighing a minimum of 25 pounds in a busy, crowded and dimly lit environment
• Must be able to stand or walk a minimum if eight (8) hour shifts and work inside assigned bar area in the venue
• Must be able to stand; walk; use hands handle, or feel; reach with hands and arms, talk or hear; and taste or smell
• Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus

Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments)

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