Job Description

Job Opportunity: Customer Service Representatives for Patient Support

Shifts Available:

8:00 AM - 4:30 PM EST (hybrid after training)
8:30 AM - 5:00 PM EST (hybrid after training)
9:30 AM - 6:00 PM EST (hybrid after training)
10:00 AM - 6:30 PM EST (hybrid after training)
11:30 AM - 8 PM (remote after training)

Do you excel in a call center environment? LHH Recruitment Solutions is seeking dedicated and detail-oriented Patient Support Representatives for a confidential client in Louisville, KY. This role is pivotal in providing exceptional customer service and support to patients, ensuring their needs are met efficiently and effectively.

Key Responsibilities:

Inbound Support: Handle a high volume of incoming calls, including order taking, verifying prescriptions, and addressing "where's my package" inquiries.
Outbound Support: Manage outbound calls for prescription refills, coordinating with doctors' offices, and handling electronic patient cues and lab calls.
Call Handling: Maintain a KPI of 12 calls per hour or more, with an average of 5 minutes per call for system setup and note-taking.
Secondary Tasks: Utilize downtime between calls for additional tasks as assigned.
Training: Receive comprehensive training on proprietary systems as well as Salesforce and Prime.

Qualifications:

Prior, recent call center experience is required.
Strong communication skills and a customer-centric approach.
Ability to manage multiple tasks and prioritize effectively.
Familiarity with CRM systems, particularly Salesforce, is a plus.
Previous experience in a call center or healthcare-related role is preferred.

Why Apply?

Flexible shift options to accommodate various schedules.
Opportunity to work a hybrid role after training.
Join a supportive team dedicated to making a difference in patients' lives.

If you are passionate about providing top-notch customer service and thrive in a fast-paced environment, we encourage you to apply for this rewarding opportunity.

Job Tags

Hourly pay, Remote job, Flexible hours, Shift work,

Similar Jobs

Connectprep

Data Analyst Internship Job at Connectprep

...About ConnectPrep: Our goal is to redefine tutoring to use data, insight, and our extensive teaching experience find solutions for... ...the future. The Opportunity: We are offering a Data Analyst Internship for qualified candidates. This is a cross-disciplinary...

Minnesota Department of Employment and Economic Development

Grant Payments Officer - Accounting Officer Job at Minnesota Department of Employment and Economic Development

...The Minnesota Department of Employment and Economic Development will not sponsor applicants for work visas. All applicants must be legally authorized to work in the U.S. Application Details How to Apply Select "Apply for Job" at the top of this page. If you have...

Pride Now

Production Associate - OVERNIGHT SHIFT Job at Pride Now

...Job Description Job Description Production Associate (Overnight Shift) Location & Employment Type Full-Time | Overnight Shift Schedule: Overnight Shift: Monday Friday | 8:30 PM 9:00 AM Training required on 1st shift (6:00 AM 2:30 PM) for the first...

Protect-US Private Security

Armed Security Officer Job at Protect-US Private Security

...Job Description Job Description Description Protect-US is hiring for Armed Security Guards in the Los Angeles, CA area. This location is posted in West LA, for a Cannabis Distro. We are looking for an experienced and reliable Armed Security Officer to join our...

Local Drayage, Inc.

Intermodal Biller Job at Local Drayage, Inc.

...located in Merrillville, IN with the Corporate Location in Schuylkill Haven, PA. Summary We handle both domestic and international freight generally within a 150-200 mile radius of Chicago & Indianapolis. Potential applicants are responsible for collecting paperwork...

Call Center Representative | Crm Job at LHH, Louisville, KY

bm9lRW9WNXRjRlJHUXNKYXZzNWJBTEppTlE9PQ==