Job Description

Job Description

Job Description

Description

• Support Coordinator will be regionally aligned and serve as an expert on reimbursement, co-pay, foundation assistance and PAP issues and be responsible for handling patient and healthcare provider interactions
• Serve as an advocate to patients regarding program enrollment, reimbursement process, affordability support and general access for prescribed therapy
• Serves as direct point of contact to assigned health care providers for ongoing support and relationship development by acquiring and delivering detailed information regarding a program and/or a patient
• Partner with the prescriber and patient to remove all non-clinical barriers to patient access to prescribed therapy
• Knowledge and understanding of the different types of major payers including private/commercial and government (Medicare, Medicaid, VA and DOD). Act as an assigned liaison to client contacts (e.g. regional contact for sales representatives)
• Maintains records in accordance with applicable standards and regulations to the programs/promotions
• Establish relationships, develop trust, and maintain rapport with patients and healthcare providers.
• Follow program guidelines and escalate complex cases according to program policy and procedures.
• Liaison between Program Management, Healthcare Providers and Manufacturer
• Provides unparalleled customer service while serving as a brand advocate and program representative; understands the importance of achieving quality outcomes and commit to the appropriate use of resources
• As a program’s “eyes and ears”, works with the Franchise Program Manager, and Client on a day-to-day basis to maintain open lines of communication and share awareness regarding patient status, prescriber feedback/satisfaction and program effectiveness
• Improve patient outcomes through advocacy, communication, education and facilitation of services
• Understand health and disease states of patients of the programs/promotions
• Maintains a high level of ethical conduct regarding confidentiality and privacy
• Conflict Resolution
• Other responsibilities as assigned
• Various shifts available

Skills

Insurance, Health care, Call center, Care coordination, Medical terminology, Medicaid, Case management, Patient access, benefits verification, Healthcare customer service, Patient care, Bilingual, Medical billing, Customer service call center, Medicare, Insurance verification, pharmacy benefit, provider relations, salesforce software, Managed care, High volume call center

Top Skills Details

Insurance,Health care,Call center,Care coordination,Medical terminology,Medicaid,Case management,Patient access,benefits verification

Additional Skills & Qualifications

• 3+ years of experience in the healthcare industry
• Medical/Healthcare experience of some kind is preferred
• Knowledge of reimbursement process
• Care coordination, patient access to care, patient contact

Experience Level

• Intermediate Level

Pay and Benefits

The pay range for this position is $25.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Morrisville,NC.

Application Deadline

This position is anticipated to close on Jun 16, 2025.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Job Tags

Similar Jobs