Job Description

Job Description

About the Role

We are seeking a highly organized, detail-oriented, and service-driven  Assistant General Manager (AGM)to support the daily operations of a luxury high-rise residential property in Harlem. The AGM plays a critical role in ensuring operational excellence, superior resident satisfaction, and efficient use of property management technology.

Key Responsibilities

Resident Experience & Communication

• Serve as a primary point of contact for residents, delivering prompt, professional, and solution-oriented service
• Respond to resident concerns, maintenance requests, and escalations using  Carson Living and  Entrata
• Maintain and monitor resident communication via email, text, and in-app messaging tools

Operations & Administration

• Assist the General Manager in the day-to-day oversight of the building’s operations, including vendor coordination and staff scheduling
• Track and manage tasks, leasing, and team initiatives using  Trello

Leasing & Financials

• Support leasing activity, renewals, and resident onboarding through  Entrata
• Help track receivables, delinquencies, and resident billing
• Assist with budgeting and monthly reporting as required

Team & Vendor Management

• Provide guidance to front desk, maintenance, and concierge teams when needed
• Assist with scheduling and oversight of contracted services (cleaning, pest control, HVAC, etc.)
• Coordinate with vendors for work orders, deliveries, and on-site service

Qualifications

• 2–4 years of property management or hospitality operations experience
• Familiarity with luxury or Class A residential assets strongly preferred
• Proficiency in  Entrata ,  G-Suite ,  Carson Living , and  Trello
• Strong communication skills and a customer-first mindset
• Ability to prioritize, multitask, and maintain composure under pressure
• Flexible schedule and availability to handle after-hours emergencies, if needed

Benefits

• Competitive salary and performance incentives ($90,000 Base)
• Comprehensive health, dental, and vision insurance
• Professional development opportunities
• Work in a premier Manhattan property with a best-in-class team

Join us in delivering a luxury lifestyle experience to residents in one of New York City’s most iconic residential addresses.

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